Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
clean rooms
friendly staff
busy dining experience
service could be more attentive
8.0/10
Great
Rooms
7.9
Location
9.1
Service
8.5
Dining
7.0
Guest reviews
8.0/10
based on 8 reviews
8.7
8.7/10 based on 2850 reviews
Colin
United Kingdom,
May
2024
8.6/10
I was absolutely impressed with my stay at this hotel. The rooms were massive, easily accommodating four people, and they were impeccably serviced every day. The suite with executive lounge access was nothing short of amazing. The service was top-notch, with an incredibly friendly and helpful team always ready to assist with anything I needed. The location was ideal for sightseeing and very close to major tourist sites. The dining experience was excellent with a great variety of options, although a bit pricey. Overall, a fantastic stay with a few minor drawbacks.
Rooms
9.0
The rooms were huge and luxurious, featuring a large bedroom with a comfortable bed, a spacious bathroom, and plenty of storage space. The suite with executive lounge access was a standout.
Service
9.0
The staff was exceptionally friendly and accommodating, from check-in to the attentive wait staff. They even efficiently handled separate check-ins for different parties.
Location
9.0
The hotel's location was perfect for exploring the city, within walking distance of major attractions and conveniently close to transport hubs. Ideal for those wanting to be centrally located yet enjoy a quiet environment.
Dining
8.0
The dining options were really good with a wide variety of dishes, but some personnel could come off as a bit arrogant. While the food quality was excellent, the prices were on the higher side.
Facilities
8.0
The facilities offered, including room service, dry cleaning, bicycle hire, housekeeping, and laundry, enhanced the overall guest experience.
Jock
United Kingdom,
May
2024
8.4/10
My stay at the hotel was wonderful. The rooms were very nice with two double beds and large windows, making it a really comfortable and clean space. However, they felt a bit outdated and dark even with all the lamps on. The service was exceptional, with the staff going out of their way to make our stay memorable, including a surprise birthday cake. The location was perfect as it was close to subway and bus stations, with access to many restaurants and landmarks within walking distance. The dining experience was really good, offering a variety of bread and other products for a balanced meal. The facilities were well-maintained, and the price was reasonable for the value received.
Rooms
8.0
The rooms were very nice with two double beds and large windows, making for a comfortable and clean space.
Service
9.0
The service was excellent, with the staff being very pleasant and accommodating.
Location
9.0
The location was perfect with easy access to subway and bus stations, as well as being close to many landmarks and restaurants.
Dining
8.0
The dining experience was really good, offering a variety of bread and products for a balanced meal.
Facilities
8.0
The facilities were well-maintained and contributed to a pleasant stay.
Clarence
United States,
February
2024
8.2/10
I had a wonderful stay at the hotel! The rooms were clean and comfortable, the service was friendly and helpful, and the location was superb for sightseeing. However, the dining experience was a bit of a letdown. The hotel offers great value for the money overall.
Rooms
8.0
The room was really comfortable, with a lovely bed and all very clean. It was prepared just for 2 guests with nice and relatively modern amenities.
Service
9.0
The service at the reception and lobby bar was excellent and very helpful. They even went all the way back to the kitchen to help prevent food waste. They provided useful information on accessing public transport to different places.
Location
9.0
The location was brilliant for sightseeing, being very close to all the main sites. Additionally, it was within walking distance of everything – shops, restaurants, and public transport.
Dining
7.0
The dining experience was very good, with an excellent choice of food and plenty of time to enjoy it. However, it felt a bit like mass production in a 5-star hotel setting.
Facilities
8.0
The in-house parking garage was convenient for guests. Additionally, the hotel was close to the Victory Column and the parade of food/drink stands, making it easy to enjoy the atmosphere.
clean rooms
busy dining experience
Robert
United Kingdom,
January
2024
8.2/10
The hotel has a brilliant location, making it super convenient for sightseeing and having various good food options nearby. The rooms are surprisingly spacious and comfortable, with excellent showers. The service provided was very courteous and helpful. The dining options were tasty, but with limited choices. Overall, a great value for a downtown stay.
Rooms
8.0
The rooms are relatively large, comfortable, and have excellent showers.
Service
9.0
The service was very courteous and helpful.
Location
9.0
The location is excellent, within walking distance to many tourist attractions and close to good dining options.
Dining
7.0
The dining was very good, though slightly limited in options.
Facilities
8.0
The facilities met expectations and provided for a comfortable stay.
Great location
Limited dining options
Bob
United Kingdom,
November
2023
8.2/10
Booking a suite with executive lounge access was nothing short of WOW, making the room experience comparable to any 5-star hotel. The room was spacious, clean, and offered a great view of Berlin. However, it was a bit chilly upon arrival and only had air conditioning for heating.
Rooms
8.0
The room was of great size, clean, and with a fantastic view of Berlin.
Service
9.0
The service was great, and the staff always went the extra mile, immediately assigning rooms for 3 separate booking parties. They were friendly and helpful, enhancing the overall experience.
Location
9.0
The hotel provides a smoking area in front, ideal for smokers, and the location is perfect for exploring all the sights of Berlin, including easy access to Brandenburg Gate, Berlin Mall, and Tiergarten.
Dining
7.0
The dining experience was delicious with a good variety of foods and drinks, but it could be considered expensive at 32 euros per person. However, the option to eat outside the hotel for a cheaper meal is a convenient alternative.
Facilities
8.0
The facilities were satisfactory, offering room service, dry cleaning, bicycle hire, housekeeping, and laundry services.
John
United Kingdom,
June
2023
7.6/10
I had a wonderful stay at the hotel! The rooms were spacious, clean, and very comfortable, and the location at Potsdamer Platz was perfect for exploring all the nearby attractions. However, the lack of overhead lights made the rooms quite dark, even with all the lamps on.
Rooms
8.0
The rooms are big, clean, and very comfortable.
Service
7.0
The staff was incredibly attentive and went above and beyond to ensure I had a great stay, especially Katharina Ohters, Marshal Leiwakabessy, Moritz Lotze, Ehab Gaied, Deniz Onerblol, Danilo Duderstadt, and Christian Grund. However, there were some issues with certain staff members needing more training in customer service.
Location
9.0
The hotel's location at Potsdamer Platz is outstanding, with easy access to the metro and many attractions within walking distance.
Dining
6.0
The breakfast options were a bit subpar compared to other places, but the restaurant offered a plentiful and varied menu.
Facilities
8.0
The hotel has all the essential facilities, including room service, dry cleaning, bicycle hire, housekeeping, and laundry services.
Derek
United States,
June
2023
8.6/10
I had a great stay at the hotel. The rooms were comfortable and spotlessly clean, though they weren't ready until 2:30 PM and the bath products were lacking. The service was excellent, especially from Mr Mathew at breakfast. The location was perfect for exploring Berlin, near historical attractions and Christmas markets. The dining options were varied, but a bit pricy at 27 euros. Overall, a good value for money.
Rooms
8.0
The rooms were very comfortable and spotlessly clean, although they weren't ready until 2:30 PM and the bath products were poor.
Service
9.0
The service was top-notch, with everyone being helpful and polite, from the breakfast host to the cleaner who assisted me.
Location
10.0
The hotel's location was excellent, near public transportation and attractions like Potsdamer Platz and Brandenburger Tor.
Dining
7.0
The dining experience was good with a variety of breakfast options, though a bit high-priced at 27 euros.
Facilities
The hotel offered a range of facilities, enhancing the overall stay.
Andrew
United Kingdom,
May
2023
7.0/10
My stay at the hotel was a mixed experience. The location was superb, right by Potsdamer Platz and close to major attractions, but the rooms, although quiet next to the lift, are in need of refurbishment and poorly lit for work. The service was friendly but lacked some expertise, and the dining options were somewhat underwhelming.
Rooms
6.0
My room, located next to the lift, surprisingly quiet, was a bit outdated and dimly lit, making it challenging to work comfortably.
Service
7.0
The service I received was friendly, but at times, it seemed lacking in certain areas where more experience would have been beneficial.
Location
9.0
The hotel's location is fantastic, right by Potsdamer Platz and conveniently near the underground station, making it easy to explore the city.
Dining
6.0
The dining experience didn't exceed expectations with limited options, especially for breakfast.
Facilities
7.0
The hotel facilities were sufficient, but there is room for improvement to match the standards of similar 5-star hotels.
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